Privacy policy

Falmouth Harbour Commissioners which includes Falmouth Haven and Falmouth Pilot Services uses this privacy policy to explain how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register for a service with us or complete an online form to report or raise an issue with us and to apply for employment. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use information about you?

We collect information about you to complete a service and, if you agree, to e mail or send you information about other products and services we think may be of interest to you.

FHC will not share your information with external companies.

In processing your order, we may send your details to, and also use information from credit reference agencies and prevention agencies.


We would like to send you information about products and services that we offer. If you have consented to marketing you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of all or some of your personal information, please email or write to us at the following address. We may make a small charge for this service to cover administration fees.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features will not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to, and websites so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates in this web page. This privacy policy was last updated in February 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By e mail;
Or write to us at: Harbour Master, Falmouth Harbour Commissioners, 44 Arwenack Street, Falmouth TR11 3JQ